Backdating a claim

We normally pay benefit from the Monday following the date that you first contact us. Sometimes we may start your claim from an earlier date if you can show that you have a good reason why you did not claim sooner. This is known as 'good cause'.

How long can my claim be backdated for?

If you, and any partner, are over 60 years old, we will automatically backdate your claim for a maximum of three months. You do not need to write to us.

If you, and any partner, are under 60 years old, we can backdate your claim for a maximum of six months.

If you would like us to consider backdating your claim, you must write to us giving:

  • the date you want your claim to start from;
  • you reasons why you did not, or could not, claim earlier.

We may ask you for more information and evidence about this.

What is 'good cause'?

This may be something that stopped you from being able to make your claim at the right time. Some examples of 'good cause' could be:

  • you were ill or were in hospital and had no-one to help you;
  • you were unable to manage your affairs;
  • you were wrongly advised that you could not claim;
  • you had difficulties because English is not your first language.

We look at each case individually but can only make a decision based on the information you give us. It is important that you give us as much information as you can.

If we decide that you have shown 'good cause', we will backdate your benefit as far as we can. If we decide that you have not shown 'good cause', we will write and telll you why.

Page last updated on 19 January 2012