Council Services
Long term vision:
We wish to provide the best services we can to all East Devon residents, and to communicate well with them.
The position now and key challenges we face:
We have come a long way over recent years and have continued to demonstrate our commitment to excellent customer service. The introduction of the Customer Service Centre, an award winning website that helps us deliver services 24 hours a day, 7 days a week, Service Excellence training and Customer Standards which have all helped to facilitate a culture of ‘customers first’. We have also placed more emphasis on consulting and involving our customers in setting priorities and in how we deliver services.
Despite these achievements, we need to improve further. The General Survey in 2006 shows us that we particularly need to improve the way we keep people informed about our progress on issues which they have highlighted as important to them.
