Council Services
Long term vision:
Our ambition drives us to look for year on year improvements in how we deliver our services. Our vision is to provide quality and easily accessible services across all our service areas to ensure we are providing quality services how, when and where our customers would like them. Our aim is to develop better communication with our customers so we can keep them informed on service issues which they have said are important to them. To achieve this we need to win the hearts and minds of our staff in putting customers first.
The position now and key challenges we face:
We have come a long way over recent years and have continued to demonstrate our commitment to excellent customer service. The introduction of the Customer Service Centre, an award winning website that helps us deliver services 24 hours a day, 7 days a week, Service Excellence training and Customer Standards which have all helped to facilitate a culture of ‘customers first’. We have also placed more emphasis on consulting and involving our customers in setting priorities and in how we deliver services.
Despite these achievements, we need to improve further. The General Survey in 2006 shows us that we particularly need to improve the way we keep people informed about our progress on issues which they have highlighted as important to them.
