SPAR.net - PI by Performance Status

Concern
Code	Title	Service	Periods	Unit	Statistic	Responsible Officer	Current Target	Actual to Date	Variance from Target	Officer Notes

BV64 (mon)	Vacant Dwellings Returned to Occupation or Demolished	Env Health	Monthly	Count	Last Period Value	Simon Smale	20	12	-40%	No further properties are being taken on to the private sector leasing scheme following advice from the Government about their future use for housing the homeless. Alternative options are being considered but it means the target is unlikely to be met. (SA)


BV204 (mon)	Planning Appeals	Planning	Monthly	Percentage	Average to date	Kate Little	25.00	37.50	-50.00%	In October we received 10 dismissed appeals decisions, 4 appeals were allowed, 1 split decision which counts as an allowed decision and 1 withdrawn case. Thus 5 out of 15 appeal decisions were allowed. Of the allowed appeals 3 were Delegated refusals (one case where the Inspector overturned a previous Inspector's decision) 1 was a DC cttee decision against Officer advice and the split decision (for adverts) reflected the DC cttee decision. (KL)

Variation
Code	Title	Service	Periods	Unit	Statistic	Responsible Officer	Current Target	Actual to Date	Variance from Target	Officer Notes

BV8 (mon)	Percentage of Invoices Paid on Time	Finance	Monthly	Percentage	Last Period Value	Glenn Foord	100.00	90.44	-9.56%	Continuous improvement in performance (SA)


BV78a (mon)	Speed of Processing: New HB/CTB Claims	Finance	Monthly	Count	Last Period Value	Elaine Brett	35	36	-3%	This target was set to be stretching with the last years actual being 57 days. (SA)


BV78b (mon)	Speed of Processing: Change in Circumstances for HB/CTB Claims	Finance	Monthly	Count	Last Period Value	Elaine Brett	15	19	-27%	Monthly improvements are expected, with the monthly target being achieved towards the end of the year. This target was set to be stretching with last years actual being 24 days (SA)


BV79a (mon)	% of cases with correct benefit due	Finance	Monthly	Percentage	Average to date	Elaine Brett	96.00	87.70	-8.65%	Individual training and performance monitoring is taking place and continuous improvement is expected. (SA)

Normal
Code	Title	Service	Periods	Unit	Statistic	Responsible Officer	Current Target	Actual to Date	Variance from Target	Officer Notes

BV2a (mon)	Equality Standard for Local Government	Org Dev	Monthly	Count	Last Period Value	Bob Darbourne	1	1	+0%


BV91 (mon)	Kerbside Collection of Recyclables (one recyclable)	StreetScene	Monthly	Percentage	Last Period Value	Tom Hurley	78.50	79.00	+0.64%


BV156 (mon)	Buildings Accessible to People with a Disability	Finance	Monthly	Percentage	Last Period Value	Brian Kohl	83	83	+0%


BV166 (mon)	Environmental Health & Trading Standards Checklist	Env Health	Monthly	Percentage	Last Period Value	Simon Smale	80.00	80.00	+0.00%


BV179 (mon)	Standard Searches within 10 Days	Planning	Monthly	Percentage	Last Period Value	Nick Wright	100	100	+0%


BV183 (mon)	Length of Stay in Temporary Accommodation (Bed & Breakfast)	Housing	Monthly	Count	Last Period Value	John Golding	3	3	+0%	Performance is being maintained below the target for the year. (SA)


L 46 (mon)	Rent arrears of current tenants	Housing	Monthly	Percentage	Last Period Value	John Golding	3.43	3.44	+0.29%	Performance has been improving towards the target. (SA)

Excellent
Code	Title	Service	Periods	Unit	Statistic	Responsible Officer	Current Target	Actual to Date	Variance from Target	Officer Notes

BV9 (mon)	Percentage of Council Tax Collected	Finance	Monthly	Percentage	Sum to date	Libby Jarrett	97.90	78.03	+19.55%


BV10 (mon)	Percentage of Non-domestic Rates Collected	Finance	Monthly	Percentage	Sum to date	Libby Jarrett	99.00	80.73	+22.32%


BV11a (mon)	Top 5% of Earners: Women	Org Dev	Monthly	Percentage	Last Period Value	Sarah Bolt	18.00	22.82	+26.78%


BV11b (mon)	Top 5% of Earners: Ethnic Minorities	Org Dev	Monthly	Percentage	Last Period Value	Sarah Bolt	3.50	4.07	+16.29%	The target is aspirational due to the low black and ethnic representation in the district. We have an Equality and Diversity Policy which ensures that all positions are advertised externally. For senior positions, advertisments are national and a generous relocation package is offered. Additionally, all vacant posts for which we are recruiting are placed on our website. We have also developed a Core Management Development Programme to ensure team leaders and above are appropriately developed. This will help facilitate more internal promotion. The only step that we have not yet taken is to advertise in specific ethnic publications and this is something we can consider in the future. (SA)


BV12 (mon)	Working Days Lost Due to Sickness Absence	Org Dev	Monthly	Count	Last Period Value	Sarah Bolt	7.90	1.04	+86.84%


BV109a (mon)	Percentage of major applications determined within 13 weeks.	Planning	Monthly	Percentage	Last Period Value	Kate Little	60.00	75.00	+25.00%	As only 20 or so major applications in a year missing even one deadline has a dramatic effect on the BVPI. The result evens out to above target over the year. (SA)


BV109b (mon)	Planning Applications: Minor Applications	Planning	Monthly	Percentage	Last Period Value	Nick Wright	65.00	78.00	+20.00%


BV109c (mon)	Planning Applications: âOtherâ applications	Planning	Monthly	Percentage	Last Period Value	Nick Wright	80.00	88.00	+10.00%	A 1% change is equal to 2 applications failing to meet the 8 week target. The target has however been exceeded when averaged over 7 months. (SA)


BV170b (mon)	Visits To and Use Of Museums: visits in person	Leisure	Monthly	Count	Sum to date	Ishbel Ramsay	25.00	19.41	+16.44%	Exhibitions last between 5-6weeks. When an exhibition ends the museum is closed for a week whilst the next is prepared, The last week of each exhibition is quiet. These two factors cause a deviation of around 20% of this PI from month to month. (SA)