Alarm System

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All sheltered accommodation in East Devon has an alarm system installed. This service is provided by Home Safeguard.

Home Safeguard is the Council’s emergency alarm system for frail and vulnerable people. Those connected to the system can get help quickly and efficiently through an easy-to-operate alarm, 24 hours-a-day, 365 days-a-year.

The system consists of a small personal alarm, called a pendant, that can be easily worn around the neck, on a wriststrap, or clipped to clothing. The pendant transmits to a small base unit connected to an ordinary BT telephone line and works alongside your existing telephone.

How does it work?

  1. When you press the pendant, you send an alarm signal to the base unit, which automatically dials the control room in Sidmouth. There is also an alarm button on the base unit.
  2. The details of the person who activated an alarm appear on a computer screen, and a fully trained operator is then able to talk to them through a speaker and microphone.
  3. If staff are unable to speak to someone who has raised an alarm they can try contacting them by their phone, contact a neighbour or other nominated person, or call the emergency services.

The charges for this service are included in the rent for sheltered accommodation.

A dispersed alarm can be fitted in any property if a resident requires it and requests one, as long as there is a phone line in the property to connect it to. Home Safeguard will make a charge for this service.

For more information on the Home Safeguard 24 Hour Community Alarm Service click here.

Page last updated on 12 November 2007