Online services may be unavailable on occasions during Saturday 26th May 2012 and Sunday 27th May 2012 due to essential maintenance. We apologize for any inconvenience caused and we'll be aiming to minimize any distruption.

Service Review Groups

We have a number of service review groups made up of both tenants and staff.  The groups look at different areas of our work and review how well we are doing and identify potential improvements.

Follow the links below to see the minutes of the meetings.

If you would like further information about any of the groups please contact our Tenant Participation officers on 01395 517453

Repairs and Maintenance Monitoring Group (Lead Officer Dennis Boobier)

PDF file Terms of Reference (10KB - 19 March 2012 - PDF Help)

PDF file Minutes of meeting held in July 2011 (20KB - 19 March 2012 - PDF Help)

PDF file Minutes of meeting held in September 2011 (17KB - 19 March 2012 - PDF Help)

PDF file Minutes of meeting held in November 2011 (23KB - 19 March 2012 - PDF Help)

PDF file Minutes of meeting held in January 2012 (20KB - 19 March 2012 - PDF Help)

Sheltered Housing Service Review Group (Lead Officer Amy Gilbert)

PDF file Terms of Reference (10KB - 19 March 2012 - PDF Help)

PDF file Minutes of the meeting held in March 2011 (34KB - 23 May 2011 - PDF Help)

PDF file Minutes of the meeting held in July 2011 (31KB - 18 August 2011 - PDF Help)

PDF file Minutes of the meeting held in October 2011 (29KB - 19 March 2012 - PDF Help)

Customer Care Commitments Services Review Group (Lead Officer Emma Charlton)

PDF file Terms of Reference (12KB - 19 March 2012 - PDF Help)

PDF file Minutes of the meeting held in July 2011 (58KB - 18 August 2011 - PDF Help)

PDF file Minutes of the meeting held in September 2011 (59KB - 11 October 2011 - PDF Help)

PDF file Minutes of the meeting held in December 2011 (49KB - 19 March 2012 - PDF Help)

Estate Management Service Review Group (Lead Officer John Moss)

PDF file Terms of Reference (11KB - 19 March 2012 - PDF Help)

PDF file Minutes of the meeting held on 17 January 2011 (28KB - 23 May 2011 - PDF Help)

PDF file Minutes of the meeting held in July 2011 (21KB - 18 August 2011 - PDF Help)

PDF file Minutes of the meeting held in October 2011 (17KB - 19 March 2012 - PDF Help)

PDF file Minutes of the meeting held in December 2011 (15KB - 19 March 2012 - PDF Help)

Rental Service Review Group (Lead Officer Peter Richards)

PDF file Minutes of the meeting held on 7 December 2011 (19KB - 19 March 2012 - PDF Help)

PDF file Minutes of the meeting held on 5 October 2011 (20KB - 19 March 2012 - PDF Help)

PDF file Minutes of the meeting held on 20 July 2011 (23KB - 19 March 2012 - PDF Help)

Page last updated on 24 May 2012