Tenant Services Authority

The Tenant Services Authority (TSA) is the new independent regulator for affordable housing in England. Access to good quality housing improves lives and is a foundation of strong communities. The TSA works with landlords and tenants to improve the standard of service for tenants and residents.

As the new regulator, the TSA have taken a radically different approach to regulating a sector that provides homes for more than eight million people in over four million homes. In place of thousands of pages of red tape, made up of over 50 detailed circulars and guidance notes, the TSA has set out six clear standards focused on outcomes.

On 16^th March 2010 the TSA announced the new standards by which they will regulate Landlords.

The first of these is tenant involvement including customer service, choice and complaints and understanding and responding to diverse needs. Information on how you can get involved can be found on our tenant involvement page.

The five other standards are

Home, including repairs and maintenance and quality of accommodation
Tenancy, including allocations, rent and tenure
Neighbourhood and community, including neighbourhood management, local area co-operation and anti-social behaviour
Value for money
Governance and financial viability

Find out more by visiting the TSA website www.tenantservicesauthority.org

Tenants from East Devon District Council, Mid Devon District Council and Exeter City Council worked together to provide important feedback to the TSA on the proposed standards. This feedback has been used by the TSA to help them shape the new standards. You can view this feedback report (245KB - 17 March 2010 - PDF Help) here.