Repairs to your home

You can report a repair by:

Telephoning         01395 517458 (working hours)  or  01395 516854 (emergency out of hours)

Emailing                repairs@eastdevon.gov.uk

Writing to               Housing Services Manager, East Devon District Council, Knowle, Sidmouth, EX10 8HL

To help us provide you with the best possible service, please give us the following information when you report a repair:

  • Your name
  • Your address
  • A daytime telephone number
  • As much information as you can provide about the repair

When repairs are reported to us, we categorise them according to their urgency. The five categories of repairs we use are listed below.

Category Response Within Examples
Immediate 24 hours Immediate work (where there is danger to life/limb or serious danger to property).
Water supply failure (burst pipe or tank).
Blocked drain with serious leak of sewage.
Dangerous fault or electrical supply failure.
Emergency 72 hours Faulty heating system and/or hot water supply.
Urgent 7 days Leaking roof.
Mechanical extractor fan in internal kitchen not working.
Priority 3 weeks Refit chimney pot or cowl.
Repair or ease external and internal doors
Non Urgent 6 weeks Defective plaster.
Repairs to fire surround or back.

PDF file For more information on repairs and their response times, click here to download our Responsive Repairs Procedure. (111KB - 01 October 2007 - PDF Help)

For general information about repairs to your council property please see the PDF file Tenant Handbook (2294KB - 23 May 2011 - PDF Help) Section 3 Repairs and Improvements

Repairs which are the responsibility of the tenant

Some repairs and maintenance issues within our properties are the responsibility of the tenant and can be viewed here.

Right to Repair

In certain circumstances, you have the right to ask us to get a second contractor to do certain small urgent repairs which might affect your health, safety or security. This only applies to repairs that are our responsibility and which we have not completed within the prescribed time. Please contact the repairs team if you would like any more information. You can find out more about the Right to Repair from the Communities and Local Government website by clicking here.

Rechargeable Repairs

You are responsible for the cost of repairs that are a result of neglect, misuse, or deliberate, malicious,criminal or accidental damage by you, people living with you, or people visiting your home.  We have produced a PDF file leaflet about rechargeable repairs (109KB - 08 December 2008 - PDF Help).

Page last updated on 14 November 2011