Recycling - Frequently Asked Questions
1. What can I put in my green recycling box?
2. What if I have too much material for my green box?
3. I struggle to get my green box out for collection - can I get help so that I can keep recycling?
4. My green box has missed being collected - can another collection be arranged?
5. What day is my green box going to be collected and emptied?
6. I would like to join the Recycling Scheme - How do I get a Box?
7. My Box is broken, can I get a new one?
1. What can I put in my green
recycling box?
You can put in the following:
- Newspapers, magazines, Yellow Pages, catalogues, directories, office paper, junk mail and envelopes - please remove any plastic windows.
- Glass bottles and jars – no lids or other types of glass please. Please ensure bottles and jars are rinsed and clean.
- Cans – please ensure that there are no protruding sharp edges and that they are rinsed free of food. There is no need to crush the cans.
- Aerosols
- Textiles – clean and dry please.
- Aluminium Foil- clean and dry please.
- Used household batteries - in bags supplied - please contact us should you require any more bags.
Boxes are collected from the edge of your property, i.e. they should be left at a position adjacent to the footway/highway. Please ensure that the box is easily visible to the collectors as they drive by. Collections will start at 7.30 am.
2. What if I have too much
material for my green box?
The boxes come with a lid to try to reduce potential
litter problems. However, if you find that you are putting out lots of recycling each fortnight, the
box can be stacked higher than the sides. The best way to stack excess material in the box is to put
the paper on top last, put the lid on top and weight it down with a brick. Additional material can be
put out in small plastic bags if necessary. Black refuse sacks will not be collected
3. I struggle to get my green
box out for collection - can I get help so that I can keep recycling?
There will
be some residents who may wish to take part but will have difficulty in placing their box at the edge
of their property or may be unsure as to where to leave the box. Residents in blocks of flats may have
difficulties in placing boxes at the front edge of the property. Please contact the Customer Service
Centre
on 01395 517528 in case of these or any other problems.
4. My green box has missed
being collected - can another collection be arranged?
If for any reason your box
is not emptied on the expected day please phone Customer Services. We may be able to arrange to return
to make the collection. If not, a firm commitment will be made to call at your property on the next
scheduled collection day.
5. What day is my green box
going to be collected and emptied?
If you have forgotten your collection day, or
you have lost track of which week your collection is due, please check using our "My Neighbourhood"
facility. Just enter your postcode and look at the section headed "Waste and Recycling". If
you are going to contact us using the details at the top of this page, please note whether you are in
week one or week two.
6.
I would like to join the Recycling Scheme - How do I get a Box?
You can request
a box by ringing Customer Services on (01395) 517528 during office hours.
7 My
Box is broken, can I get a new one?
You can request a replacement box by ringing
Customer Services on (01395) 517528 during office hours.
