Making a complaint
If you wish to tell us about a nuisance from a neighbouring tenant, or about unauthorised development, please select the Council service relevant to your concern (Housing or Planning, for example) and contact that service direct. You could also use our general enquiry/feed back form to tell us about anything you are unhappy with, need to report, or to comment on staff who have exceeded expectation.
Alternatively try our Frequently Asked Questions on the home page.
Formal appeals (against a planning decision or a homelessness decision, for example) should also be taken up with the relevant service.
If you would like to make a complaint about your local District or Town/Parish Councillor, please go to the Complaint about a Councillor page for more information.
Making an official Complaint
If you are unhappy with the quality of service you receive from East Devon District Council, or want to complain about the way the Council or its officers have dealt with you, please tell us by making an official complaint.
You can make a complaint:
online by filling in the form below.
by writing to:
The Complaints Officer
East Devon District Council
Council Offices
The Knowle
Sidmouth
Devon
EX10 8HL
Our policy is to acknowledge complaints within five working days.
Please be aware that we have a policy on dealing with unreasonably persistant complainants.
Local Government Ombudsman
If you have already complained to us and you want to take your complaint further, you may wish to contact the Local Government Ombudsman, who investigates complaints about Councils and other authorities. He can be contacted at:
Jerry White
Local Government Ombudsman
The Oaks No. 2
Westwood Way
Westwood Business Park
COVENTRY CV4 8JB
Telephone 024 7682 0000 or Fax: 024 7682 0001 or e-mail: enquiries@lgo.org.uk
Website: http://www.lgo.org.uk
