Service Delivery and Performance Overview and Scrutiny Committee Agenda 21 October 2009

Contact: Christopher Holland
Phone: (01395) 517543
E-mail: cholland@eastdevon.gov.uk

Meeting of the Service Delivery and Performance Overview and Scrutiny Committee; Thursday 24 September 2009 at 6.30pm in the Council Chamber.

Members of the public are welcome to attend this meeting.

A period of 15 minutes has been provided to allow members of the public to raise questions.
In addition, after a report has been introduced by the relevant Portfolio Holder and/or officer, the Chairman of the Committee will ask if any member of the public would like to speak in respect of the matter and/or ask questions.
All individual contributions will be limited to a period of 3 minutes – where there is an interest group of objectors or supporters, a spokesperson should be appointed to speak on behalf of group.
The public is advised that the Chairman has the right and discretion to control questions to avoid disruption, repetition and to make best use of the meeting time.

A hearing loop system will be in operation in the Council Chamber. Visitors please note that the doors to the civic suite (meeting rooms) will be opened 15 minutes before the start time of the meeting. Councillors are reminded to bring their key fobs if they wish to access the area prior to that time.

AGENDA

1.	Public question time – standard agenda item (15 minutes) Members of the public are invited to put questions to the Committee through the Chairman. Each individual questioner exercising the right to speak during this public question time is restricted to speaking for a total of 3 minutes. Councillors also have the opportunity to ask questions of the Leader and/or Portfolio Holders during this time slot whilst giving priority at this part of the agenda to members of the public. The Chairman has the right and discretion to control question time to avoid disruption, repetition, and to make best use of the meeting time.
2.	To confirm the minutes of the meeting of the Service Delivery and Performance Overview and Scrutiny Committee of 24 September 2009 (45KB - 06 October 2009 - PDF Help)
3.	To receive any apologies for absence.
4	To receive any declarations of interests relating to items on the agenda.
5.	To consider any items which, in the opinion of the Chairman, should be dealt with as matters of urgency because of special circumstances. (Note: such circumstances need to be clearly identified in the minutes; Councillors please notify the Chief Executive in advance of the meeting if you wish to raise a matter under this item. The Chief Executive will then consult with the Chairman).
6.	To agree any items to be dealt with after the public have been excluded. There are no items that the officers recommend should be dealt with in this way.
7	Development Management Quarterly Measures Report1^st Quarter – April – June 2009 (129KB - 12 October 2009 - PDF Help) Members to consider the report of the first quarter of the year relating to Development Management. The Portfolio Holder for Strategic Planning Chairman of the Development Management and are invited to attend.
8	Preventable Demand Customer Service Centre (40KB - 12 October 2009 - PDF Help) Members to consider the statistical information on calls made to the Council Offices regarding the new Refuse and Recycling Contract. The Portfolio Holder for Streetscene is invited to attend.
9	Use of Resources Action Plan (32KB - 12 October 2009 - PDF Help) Members to consider the Action Plan on the Council’s Use of Resources Assessment to address the Areas for Improvement identified by the external Auditors, Grant Thornton. The Portfolio Holder for Resources and the Chairman / Vice Chairman of the Audit and Governance Committee are invited to attend.
10	Quarterly Monitoring of Service Plans and Performance Indicators: 2^nd Quarter 2009/10 (350KB - 22 December 2009 - PDF Help) Members are asked to highlight any service where they have concerns or require information.
11	Benefits Service Inspection Members are asked to comment and highlight any areas of the service where they have concerns or require information.
12	Service Delivery and Performance Committee Forward Plan (19KB - 12 October 2009 - PDF Help) Members to note the future work of the Committee in the coming year and suggest any new areas to be examined.