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Making a complaint

If you wish to tell us about a nuisance from a neighbouring tenant, or about unauthorised development, please select the Council service relevant to your concern (Housing or Planning, for example) and contact that service direct.  You could also use our general enquiry/feed back form to tell us about anything you are unhappy with, need to report, or to comment on staff who have exceeded expectation.

If you wish to report a missed collection please complete our online missed refuse collection form or missed recycling collection form.

Formal appeals (against a planning decision or a homelessness decision, for example) should also be taken up with the relevant service.

If you would like to make a complaint about your local District or Town/Parish Councillor, please go to the Complaint about a Councillor page for more information.

Making an official Complaint

If you are unhappy with the quality of service you receive from East Devon District Council, or want to complain about the way the Council or its officers have dealt with you, please tell us by making an official complaint.

It is best if you talk to us about your complaint. We can take the details over the phone.

Phone 01395 517417

If you would prefer to put your complaint in writing please use these contact details or fill in the form below

The Complaints Officer
East Devon District Council
Council Offices
The Knowle
Sidmouth
Devon
EX10 8HL

Email: complaints@eastdevon.gov.uk

Our  Complaints Procedure (56KB - 17 May 2012) explains what will happen to your complaint

Please be aware that we have a  policy on dealing with unreasonably persistant complainants (26KB - 18 August 2009 - PDF Help).

Local Government Ombudsman

If you have already complained to us and you want to take your complaint further, you may wish to contact the Local Government Ombudsman, who investigates complaints about Councils and other authorities.  They can be contacted at:

The Local Government Ombudsman
PO Box 4771
Coventry CV4 0EH

Telephone 0300 061 0614 or 0845 602 1983 or text 'call back' to 0762 480 4299

Fax: 024 7682 0001 or e-mail: advice@lgo.org.uk

Website: http://www.lgo.org.uk

Complaint Form

Your details

Name:

Address:

Daytime telephone number:

Email:

Your complaint

Summary of complaint:

What action has been taken by you to date?

What action has been taken by the Council to date?

Has an attempt been made to resolve the complaint with the department concerned?
No Yes

If "Yes", please give the name of Officer:

Have you consulted a Councillor on this matter:
No Yes

If "Yes", please give name of the Councillor:

What action do you think that the Council should take to put things right?

Notice

Thank you for completing this online form. Please click on the SUBMIT button to send the form. Your complaint will be acknowledged in writing to the address that you have supplied.

Please note that this form will be shown to any Officers or Councillors involved with your complaint. Any information provided is stored and processed in accordance with the Data Protection Act 1988. Please see our Privacy Statement or our Public Commitment Statement relating to The Data Protection Act.

Please do not use this form to report problems with refuse and recycling collections. These should be referred direct to our Customer Service team using the missed refuse collection form or the missed recycling collection form.

 

Page last updated on 24 May 2012