Repairs to your home
You can report a repair by:
Telephoning 01395 517458 (working hours)
01395 516854 (emergency out of hours)
Emailing repairs@eastdevon.gov.uk
Writing to Housing Services Manager,
East Devon District Council,
Knowle, Sidmouth, EX10 8HL
To help us provide you with the best possible service, please give us the following information when you report a repair:
- Your name
- Your address
- A daytime telephone number
- As much information as you can provide about the repair
When repairs are reported to us, we categorise them according to their urgency. The five categories of repairs we use are listed below.
| Category | Response Within | Examples |
| Immediate | 24 hours | Immediate work (where there is danger to life/limb or serious danger to property). Water supply failure (burst pipe or tank). Blocked drain with serious leak of sewage. Dangerous fault or electrical supply failure. |
| Emergency | 72 hours | A blocked sink, bath or basin. Faulty heating system and/or hot water supply. |
| Urgent | 7 days | Leaking roof. Mechanical extractor fan in internal kitchen not working. |
| Priority | 3 weeks | Refit chimney pot or cowl. Repair or ease external and internal doors |
| Non Urgent | 6 weeks | Defective plaster. Repairs to fire surround or back. |
For more information on repairs and their response times, click here to download our Responsive Repairs Procedure. (111KB - PDF Help)
For further general information about repairs please see our leaflet 'Repairs and Improvements' (94KB - PDF Help)
Right to Repair
In certain circumstances, you have the right to ask us to get a second contractor to do certain small urgent repairs which might affect your health, safety or security. This only applies to repairs that are our responsibility and which we have not completed within the prescribed time. Please contact the repairs team if you would like any more information. You can find out more about the Right to Repair from the Communities and Local Government website by clicking here.
Rechargeable Repairs
You are responsible for the cost of repairs that are a result of neglect, misuse, or deliberate, malicious,criminal or accidental damage by you, people living with you, or people visiting your home. To see a copy of our leaflet about rechargeable repairs please click here. (109KB - PDF Help)
