As the situation with the outbreak of Coronavirus (COVID-19) evolves, the council's main priority is to ensure the services which are important to you, continue as efficiently as possible.
The council is taking advice from Public Health England (PHE), the Department for Health and Social Care and the Ministry of Housing, Communities and Local Government as decisions are being made.
This page will be regularly updated with any service changes.
Our offices at Exmouth and Honiton are currently closed to the public.
We want to reassure our residents and businesses that while our main offices at Honiton and Exmouth are closed to help prevent the spread of Coronavirus, we are open and you can call us on our main number - 01404 515616 - where you can talk to our officers and arrange face to face appointments.
Information about all our services is also available below:
In response to the Coronavirus outbreak, the Government has announced details of a hardship fund for people in receipt of Council Tax Reduction (Support).
See our Council Tax pages for more information.
Recycling and waste
Recycling centres to open for essential use only
Devon County Council is reopening its recycling centres for essential use only from Monday 11 May.
East Devon recycling and waste service
The impact of coronavirus is affecting this service and we apologise for any inconvenience this may cause.
If we are unable to collect please leave your containers out for one or two days as we catch up. Information about changes to the service is being updated daily and includes extra measures you need to take if your household is affected by Coronavirus.
Your Green Waste collection service resumed on Monday 11 May.
Bulky Waste collections will return on June 1.
Textile collections are currently suspended.
Check our new guide on managing waste at home, especially during this period.
Any waste materials that you come in contact with will need to be handled carefully before they are collected to help prevent further spread of the virus.
The planning service are continuing to process applications as much as possible within the current restrictions so if you have an application or other work pending with us then we are still considering it and will make a decision as soon as we can.
Further information can be found on our planning pages.
Ways to pay
Although we are still open for business, our office closures means that the ways for people to pay have been updated.
Please view our guide on how to pay for council services.
Our beach hut season started again on July 4, 2020. More information can be found on our Beach Huts pages.
East Devon's Building Control Services remain open for business and we are working hard to ensure any disruption is kept to a minimum.
The Building Control pages will provide full information on how to submit regulation applications during this period.
Business Rates and Business Grants
We are offering free parking to NHS staff, Social Care staff and volunteers in all EDDC pay and display car parks.
Community and volunteers
The community groups of East Devon have been helping to support residents through the Coronavirus (Covid-19) situation.
Our community and volunteer pages now have the contacts for your area.
Check out our volunteering top tips.
We understand that businesses may look to change their business model and diversify in order to maintain their business during this time. Please see our Food and Hygiene pages for more information.
East Devon District Council is extending the cancellation of all permissions to hire land. Although no one knows for sure how long the current lockdown will last, we would encourage you to rearrange your event to a later date.
Housing, rental information and Homelessness
The government has announced a radical package of measures to protect renters and landlords affected by Coronavirus (COVID-19). More information can be found on our rental information pages.
Our SWITCH Youth Clubs will be closed during this period.
Meanwhile, the East Devon Estate Management team will continue to carry out fire risk assessments of blocks of flats. This will occur on a monthly basis and will deal with any issues arising from these assessments.
Where housing allocations is concerned, we are also suspending any new mutual exchanges for the foreseeable future. If you are currently going through a mutual exchange, this will still go ahead.
See their latest updates page for more information.
Repairs and maintenance in your home
Like many companies across the country our Repairs and maintenance contractor, Ian Williams, has suffered from a loss of staff through self-isolation.
This has an impact on their ability to deliver a full service to our tenants. We are therefore no longer booking in routine repairs from today, and will only be able to carry out emergency repairs after Friday 27 March.
If you have a genuine emergency repair (such as loss of electricity, water or heating) you can contact us on 01395 517458.
If you have a routine repair booked in for after this Friday, this appointment will now be cancelled. You will need to contact us again once our full service resumes to arrange for this work to be carried out. We are sorry for the inconvenience.
Whether you are self-isolating or not, we still have a statutory duty to carry out the gas servicing in your home to ensure your gas appliances are safe.
Our operatives will ask a set of pre-screening questions before carrying out any works and will adhere to the Public Health Guidelines on social distancing whereby the operative will ask you to move into another room in the property if possible while works are carried out to ensure there is a 2 meter distance at all times. Further, the operative will wear Personal Protective Equipment and ensure all surfaces are wiped down.
If you are shielding or self-isolating due to being in a vulnerable group, the same procedures will apply.
If you are self-isolating due to you or one of your family members displaying symptoms of Covid-19 or have been diagnosed with it, please call Liberty Gas directly on 0800 328 3455 prior to your appointment to ensure we put suitable measures in place to safeguard you and our operatives.
Should anyone have concerns regarding their gas service please call our Housing Repairs Team on 01395 517458 to discuss further.
Full information can be found on our Housing pages.
Customers who are either homeless or threatened with homelessness and require advice/assistance from the Housing Options team, please contact the team on 01395 571660.
Due to the exceptional risk posed by COVID19 to customers and staff, we've suspended routine private water sampling and risk assessment until further notice. However, if your sample is urgent we will consider requests on a case-by-case basis. In these circumstances or for general queries, please contact us on: 01395 571572 Email: firstname.lastname@example.org
If you’re a person responsible for a private water supply, we recommend that you take additional measures to help ensure that your water supply remains wholesome during this period. You'll find more information our Private Water page.
Grants and Funding
There are a number of grants available for East Devon communities that will provide support during the Coronavirus outbreak.
What to consider for reopening of a licensed business. See the licensing pages for more information.
Sidmouth Folk Week 2020 has been cancelled. See the street trading pages for more information.
Funerals can still take place in line with the government’s request for social distancing and protection of those in high risk groups. A risk based approach to attendance is encouraged.
Funeral directors are now encouraged to use online electronic burial bookings. More information can be found on our cemeteries pages.
Parks, Gardens and Recreation
East Devon has made the decision to open our parks, as per government advice.
See our parks and gardens pages for full guidance.
Queen’s Drive Space reopened on Monday 13th July, with the play park, food traders and bar all now open. It has though been decided that events will not take place on site this summer.
Phased opening of Sideshore – Exmouth’s new watersport centre
Local developer Grenadier have announced a phased opening of the new Exmouth Watersports centre, Sideshore, this Autumn.
The phased launch will see local operator Edge Watersports opening first.
Wild East Devon
Our Wild East Devon pages will provide further information about our nature reserves, all ten of which will remain open during the Coronavirus pandemic.
However, a number of our volunteering sessions have been cancelled and some of our volunteer-led events have been postponement.
The outdoor events programme and schools programme is on hold until further notice.
Thelma Hulbert Gallery
The gallery has reconfigured the visitor experience to ensure the safety of visitors and staff following government guidelines.
The gallery’s new opening hours are Thursday to Saturday, 10am to 5pm.
Groups of up to five people can book a guided tour of the current exhibition (up to 45 minutes). Six tours will take place each day.
Sidmouth Manor Pavilion
The Manor Pavilion Theatre and Arts Centre, including the Box Office is closed until further notice.
If you have purchased tickets for an upcoming performance that is due to be cancelled please be reassured a full refund will be made.