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As the situation with the outbreak of Coronavirus (COVID-19) evolves, the council's main priority is to ensure the services which are important to you, continue as efficiently as possible. 

The council is taking advice from Public Health England (PHE), the Department for Health and Social Care and the Ministry of Housing, Communities and Local Government as decisions are being made. 

This page will be regularly updated with any service changes.

Office Closures

Our offices at Exmouth and Honiton are currently closed to the public.

We want to reassure our residents and businesses that while our main offices at Honiton and Exmouth are closed to help prevent the spread of Coronavirus, we are open and you can call us on our main number - 01404 515616 - where you can talk to our officers and arrange face to face appointments.


Information about all our services is also available below:

Council Tax

In response to the Coronavirus outbreak, the Government has announced details of a hardship fund for people in receipt of Council Tax Reduction (Support).

See our Council Tax pages for more information. 

Recycling and waste

Recycling centres to open for essential use only

Devon County Council is reopening its recycling centres for essential use only from Monday 11 May.

East Devon recycling and waste service

The impact of coronavirus is affecting this service and we apologise for any inconvenience this may cause.

If we are unable to collect please leave your containers out for one or two days as we catch up.  Information about changes to the service is being updated daily and includes extra measures you need to take if your household is affected by Coronavirus.

Your Green Waste collection service resumed on Monday 11 May.

Bulky Waste collections will return on June 1.

Textile collections are currently suspended. 

Check our new guide on managing waste at home, especially during this period.

Any waste materials that you come in contact with will need to be handled carefully before they are collected to help prevent further spread of the virus.

Planning

The planning service are continuing to process applications as much as possible within the current restrictions so if you have an application or other work pending with us then we are still considering it and will make a decision as soon as we can.

Further information can be found on our planning pages

Ways to pay

Although we are still open for business, our office closures means that the ways for people to pay have been updated. 

Please view our guide on how to pay for council services.


Full A-Z:

Beach Huts

East Devon District Council has taken the decision to close all beach huts from Monday 23 March 2020, this is following on the Governments advice on social distancing due to Covid-19.

If you rent a hut from us, you are not required to return the key or empty your hut.

If you hire a plot from us, you are not allowed to erect your hut currently.

More information can be found on our Beach Huts pages.

Building Control

East Devon's Building Control Services remain open for business and we are working hard to ensure any disruption is kept to a minimum.

The Building Control pages will provide full information on how to submit regulation applications during this period. 

Business Rates and Business Grants

The Government will provide 100% business rates retail relief for the current year 2020/21 for the following occupied premises:

  • Shops, restaurants, cafes, drinking establishments, cinemas, and live music venues
  • Sports, assembly and leisure premises
  • Hotels, guest and boarding houses, holiday accommodation, caravan parks
  • Nurseries on Ofsted’s Early Years Register

The government has announced two cash schemes:

  • Scheme 1: Small Business Grant Fund​
  • Scheme 2: Retail, Hospitality and Leisure Business Grant Fund​

For more information and to apply head to the Coronavirus Business Support Grant page. 

An FAQ page on this topic has also been published for further guidance.

Car Parking

We are offering free parking to NHS staff, Social Care staff and volunteers in all EDDC pay and display car parks during the coronavirus outbreak.

Parking charges will be lifted for these important key workers who are being asked to display a note with an appropriate form of identification on their windscreen. 

Additionally, we have decided that we will not be bringing in our usual car park charging tariffs on 1 April this year in order to better support our town centre businesses during this difficult time.

With the agreement of Council Leader Councillor Ben Ingham and Assets Portfolio Holder Councillor Geoff Pook, we will be retaining our winter offer (all day parking for £2 until midnight each day) into April and May.

This decision will be kept under review and when demand begins to return to normal then we anticipate returning to our usual charging tariff.

Community and volunteers

The community groups of East Devon are getting together to help support their residents through the Coronavirus (Covid-19) situation.

Our community and volunteer pages now have the contacts for your area.

Check out our volunteering top tips.

Environmental Health

We understand that businesses may look to change their business model and diversify in order to maintain their business during this time. Please see our Food and Hygiene pages for more information.

Events

East Devon District Council is extending the cancellation of all permissions to hire land until at least the end of June 2020. Although no one knows for sure how long the current lockdown will last, we would encourage you to rearrange your event to a later date.

Housing, rental information and Homelessness

The government has announced a radical package of measures to protect renters and landlords affected by Coronavirus (COVID-19). More information can be found on our rental information pages

Our SWITCH Youth Clubs will be closed during this period. 

Meanwhile, the East Devon Estate Management team will continue to carry out fire risk assessments of blocks of flats. This will occur on a monthly basis and will deal with any issues arising from these assessments. 

Housing Allocations

Where housing allocations is concerned, we are also suspending any new mutual exchanges for the foreseeable future. If you are currently going through a mutual exchange, this will still go ahead.

See their latest updates page for more information. 

Repairs and maintenance in your home

Like many companies across the country our Repairs and maintenance contractor, Ian Williams, has suffered from a loss of staff through self-isolation.

This has an impact on their ability to deliver a full service to our tenants. We are therefore no longer booking in routine repairs from today, and will only be able to carry out emergency repairs after Friday 27 March.

If you have a genuine emergency repair (such as loss of electricity, water or heating) you can contact us on 01395 517458.

If you have a routine repair booked in for after this Friday, this appointment will now be cancelled. You will need to contact us again once our full service resumes to arrange for this work to be carried out. We are sorry for the inconvenience.

Gas Servicing

Whether you are self-isolating or not, we still have a statutory duty to carry out the gas servicing in your home to ensure your gas appliances are safe.

Our operatives will ask a set of pre-screening questions before carrying out any works and will adhere to the Public Health Guidelines on social distancing whereby the operative will ask you to move into another room in the property if possible while works are carried out to ensure there is a 2 meter distance at all times. Further, the operative will wear Personal Protective Equipment and ensure all surfaces are wiped down.

If you are shielding or self-isolating due to being in a vulnerable group, the same procedures will apply.

If you are self-isolating due to you or one of your family members displaying symptoms of Covid-19 or have been diagnosed with it, please call Liberty Gas directly on 0800 328 3455 prior to your appointment to ensure we put suitable measures in place to safeguard you and our operatives.

Should anyone have concerns regarding their gas service please call our Housing Repairs Team on 01395 517458 to discuss further.

Full information can be found on our Housing pages

Homelessness

Customers who are either homeless or threatened with homelessness and require advice/assistance from the Housing Options team, please contact the team on 01395 571660.

Private water

Due to the exceptional risk posed by COVID19 to customers and staff, we've suspended routine private water sampling and risk assessment until further notice. However, if your sample is urgent we will consider requests on a case-by-case basis. In these circumstances or for general queries, please contact us on: 01395 571572 Email: pshousing@eastdevon.gov.uk

If you’re a person responsible for a private water supply, we recommend that you take additional measures to help ensure that your water supply remains wholesome during this period. You'll find more information our Private Water page.

Grants and Funding

There are a number of grants available for East Devon communities that will provide support during the Coronavirus outbreak. 

Licensing

Sidmouth Folk Week 2020 has been cancelled. See the street trading pages for more information.

Funerals can still take place in line with the government’s request for social distancing and protection of those in high risk groups. A risk based approach to attendance is encouraged.

Funeral directors are now encouraged to use online electronic burial bookings. More information can be found on our cemeteries pages.

Parks, Gardens and Recreation

East Devon has made the decision to open our parks, as per government advice.

See our parks and gardens pages for full guidance. 

Regeneration projects

The Traders at Queen’s Drive Space have taken the decision to no longer operate given the issues regarding social distancing.

Construction on Sideshore development in Exmouth temporarily suspended

Grenadier Estates’ building contractors, Devon Contractors Ltd, have confirmed that they have postponed work for the time being on the Sideshore development in Exmouth.

Devon Contractors have said: “We have been working very hard to keep up with the pace of the changes and, above all, protect our people, subcontractors, suppliers and their livelihoods and our business, but safety, wellbeing and health has to come first.”

Wild East Devon

Our Wild East Devon pages will provide further information about our nature reserves, all ten of which will remain open during the Coronavirus pandemic. 

The National Trust have also announced that they will be opening their parkland and gardens for free during this period.

However, a number of our volunteering sessions have been cancelled and some of our volunteer-led events have been postponement.

The outdoor events programme and schools programme is under review.

Seaton Town Council by-election

The Seaton Town Council by election for a new councillor which was due to take place on Thursday 26 March was cancelled.The Government has given its full support to Returning Officers to cancel or suspend elections to prevent the spread of the virus.

Thelma Hulbert Gallery

Thelma Hulbert Gallery is closed to visitors until further notice. All events and workshops are also postponed. Updates will be posted as the situation develops.

Sidmouth Manor Pavilion

The Manor Pavilion Theatre and Arts Centre, including the Box Office is closed until further notice.

If you have purchased tickets for an upcoming performance that is due to be cancelled please be reassured a full refund will be made.