As the situation with the outbreak of Coronavirus (COVID-19) evolves, the council's main priority is to ensure the services which are important to you, continue as efficiently as possible.
The council is taking advice from Public Health England (PHE), the Department for Health and Social Care and the Ministry of Housing, Communities and Local Government as decisions are being made.
This page will be regularly updated with any service changes.
Our offices at Exmouth and Honiton are currently closed to the public.
We want to reassure our residents and businesses that while our main offices at Honiton and Exmouth are closed to help prevent the spread of Coronavirus, we are open and you can call us on our main number - 01404 515616 - where you can talk to our officers.
Information about all our services is also available below:
In response to the Coronavirus outbreak, the Government has announced details of a hardship fund for people in receipt of Council Tax Reduction (Support).
See our Council Tax pages for more information.
Financial Hardship Fund
If you have been affected financially by the Covid-19 pandemic and are unable to access funding or support elsewhere the Financial Hardship Fund may be able to assist.
Recycling and waste
Recycling centres are all currently open, for further information and updates on Devon County Council’s household recycling centres please check their website.
East Devon recycling and waste collections
The impact of coronavirus is affecting this service and your normal collections may be disrupted. We apologise for any inconvenience this may cause and ask for your patience during the lockdown period.
If we are unable to collect your recycling, waste or green waste on the scheduled day please leave your containers out for one or two days as we catch up. Information about changes to the service is being updated daily and includes extra measures you need to take if your household is affected by Coronavirus.
Check our guide on managing waste at home, at this time.
Any waste materials that you come in contact with will need to be handled carefully before they are collected to help prevent further spread of the virus. Please follow the advice on handling contaminated materials and help protect our crews.
The planning service are continuing to process applications as much as possible within the current restrictions so if you have an application or other work pending with us then we are still considering it and will make a decision as soon as we can.
Further information can be found on our planning pages.
Ways to pay
Although we are still open for business, our office closures means that the ways for people to pay have been updated.
Please view our guide on how to pay for council services.
East Devon's Building Control Services remain open for business and we are working hard to ensure any disruption is kept to a minimum.
The Building Control pages will provide full information on how to submit regulation applications during this period.
Business Rates and Business Grants
We are offering free parking to NHS staff, Social Care staff and volunteers in all EDDC pay and display car parks.
The Winter Car Park offer will be in place for all other users, purchase a ticket for £2.00 for any of the machines and you can park in any East Devon District Council car park all day until midnight.
Funerals can still take place in line with the government’s request for social distancing and protection of those in high risk groups. A risk based approach to attendance is encouraged.
Funeral directors are now encouraged to use online electronic burial bookings. More information can be found on our cemeteries pages.
Community and volunteers
The community groups of East Devon have been helping to support residents through the Coronavirus (Covid-19) situation.
Our community and volunteer pages now have the contacts for your area.
We understand that businesses may look to change their business model and diversify in order to maintain their business during this time. Please see our Food and Hygiene pages for more information.
We are delighted to say that we are now able to start to process events, in line with Government guidelines and timeframes. Please contact the Events Team to find out more information on progressing your events.
Grants and Funding
There are a number of grants available for East Devon communities that will provide support during the Coronavirus outbreak.
Housing, rental information and Homelessness
For the latest information on how COVID-19 is affecting our Housing Services, please see our Housing Update pages for more information.
At present the Government has advised that tradespeople can continue to work in people’s homes as long as they adhere to the strict Government Guidelines. We have a statutory duty to carry out the gas servicing in your home to ensure your gas appliances are safe therefore please allow access, if you have any concerns about this, please contact our Repair Line.
Due to the exceptional risk posed by COVID19 to customers and staff, we've suspended routine private water sampling and risk assessment until further notice. However, if your sample is urgent we will consider requests on a case-by-case basis. In these circumstances or for general queries, please contact us on: 01395 571572 Email: firstname.lastname@example.org
If you’re a person responsible for a private water supply, we recommend that you take additional measures to help ensure that your water supply remains wholesome during this period. You'll find more information our Private Water page.
LED Leisure Centres, Swimming Pools and other facilities
All LED Leisure Centres, swimming pools, Exmouth Pavilion and Ocean on Exmouth Seafront are currently closed.
Parks, Gardens and Recreation
East Devon will be keeping open all of its parks and gardens and play areas as per government advice. Outdoor gyms, Multi-use games areas (MUGAs) and Skateparks open on 29 March 2021.
See our parks and gardens pages for full guidance.
For up-to-date information on the Public Toilets currently open across East Devon, please visit the service page with latest updates.
Queen’s Drive Space reopened on Monday 13th July, when the site reopened.
Sideshore – Exmouth’s new watersport centre
Local developer Grenadier have announced a phased opening of the new Exmouth Watersports centre, Sideshore. The phased launch saw local operator Edge Watersports open in late October 2020, it is expected this will close as per Government guidelines during the latest lockdown.
Sidmouth Manor Pavilion
The Manor Pavilion Theatre and Arts Centre, including the Box Office is closed until further notice.
If you have purchased tickets for an upcoming performance that is due to be cancelled please be reassured a full refund will be made.
Skateparks and Multi-use Games Areas
Opening on 29 March 2021.
Thelma Hulbert Gallery
Thelma Hulbert Gallery (THG), Honiton is temporarily closed due to government restrictions.
Please sign up to THG newsletter or visit THG website www.thelmahulbert.com for further updates.
If you have any queries or concerns about this, please email: email@example.com.
Wild East Devon
We have made temporary changes to our operations. Our ten nature reserves remain open, with some limitations in place. Please find our full update on our designated page here.