Guide Council Tax FAQs Show all parts of this guide I have been affected financially by COVID-19 I've forgotten my user name/password for my online account. How can I get it reset? Why does my bill say that I owe money not included in this bill? How can I pay my Council Tax? What does Council Tax pay for? Who to speak to about the police/fire/parish charges Who is my District Councillor? How do I contact my Parish Clerk? Are there any Council Tax discounts or exemptions available? My property is empty, why do I have to pay Council Tax? How much is my next Council Tax instalment? Can I pay my Council Tax over 12 months? My bill shows 10 monthly instalments What is the Council Tax premium? Why do I have to pay my Council Tax on certain dates? How can I tell you that I am moving? Can I pay at the bank without a giro slip? Is there a fee to pay at the Post Office or Payzone? My Council Tax band is too high, what can I do about it? What is the Council Tax band of a property in your area? I have an issue with the roads. Who can I report it to? Who is responsible for paying Council Tax and what if my bill is wrong? Council Tax scams What is the Adult Social Care element used for? 1. I have been affected financially by COVID-19 If you are struggling financially due to COVID-19, there is help and support information available on our Coronavirus (COVID-19) pages.