Popular enquiries

In most cases, you will be able to find the information you’re looking for on our website. This includes making payments, reporting issues and making applications.

For more information about our popular services, please select from the options below.

Recycling and waste

Report a missed collection, order a new container, check your collection day

Council tax

View your account online, find ways to pay, tell us about a change

Benefits and support

Get financial support and advice, find our if you are eligible and apply for reductions or benefits, let us know about any changes to your circumstances

Planning information

View and comment on an application, find out if you need planning permission and make an application

Housing and homelessness

What to do if you’re threatened with homelessness, signing up to Devon Home Choice, arrange for a Home Safeguard alarm service or need to access tenancy services

Ways to pay information

Set up a Direct Debit, quickly make payments online, find our bank details for a standing order

Council and democracy information

Find out who your councillor is, how the council operates and agendas for meetings

Parking information

Find information about our car parks across the area including charges, locations and permits.

Services we don't offer

As a District Council there are some services we don't provide such as applying for a blue badge and reporting a pothole. For a list of these services please visit our what we don't do page.

General enquiries, report a problem or request an appointment

For general enquiries, to report a problem or request an appointment to visit one of our offices, please use our online contact us form. in other languages

There are a number of options available if you want to translate pages on the website into other languages.

Live chat

To speak to out customer services team, please contact us via live chat.


If you are unable to find the information you need online, please contact us via telephone.

If you do not speak English, ask for an interpreter. We can access a telephone interpreter.

Our offices

Our Blackdown House (Honiton) and Exmouth Town hall (Exmouth) offices are open Monday to Thursday, 9am to 1pm. We recommend you make an appointment before your visit to ensure the right person is available for you to speak with. Please use our online contact us form to make an appointment.

Both our receptions have audio induction loops.

Blackdown House

Border Road, Heathpark Industrial Estate, Honiton, EX14 1EJ

Find Blackdown House on Google Maps

Exmouth Town Hall

St Andrews Road, Exmouth, EX8 1AW

Find Exmouth Town Hall on Google Maps