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Recycling & waste collections

Green waste

  • Green waste collections are suspended until further notice
  • We are not able to take any new green waste subscriptions
  • If you are an existing green waste customer please renew your subscription when it expires. We will add the current suspension period to your subscription period when we are able to resume the service so you will get a full 12 months of collections

Bulky household items

  • Collections are suspended until further notice
  • We are not able to take any further new collection bookings
  • If you have a bulky household item collection booked please contact our Customer Service Centre on 01395571515

Devon County Council have decided to close all recycling centres - more information here.

Waste (black wheeled bin or gull sack)

  • 03/04/2020 - All scheduled collections as normal

Recycling (green recycling sack & green recycling box)

  • 03/04/2020 - One round not deployed. Some properties in Cranbrook and Clyst Honiton (including Cat & Fiddle area) affected. Collection will be tomorrow (Sat 04 April 2020)
  • The Salvation Army has closed its textile re-use operations. This affects our textile collections so please keep your textiles & shoes at home until further notice until we can resume normal service.

Food waste (blue caddy)

  • 03/04/2020 - One round not deployed. Some properties in Cranbrook and Clyst Honiton (including Cat & Fiddle area) affected. Collection will be tomorrow (Sat 04 April 2020)

Clinical

  • 03/04/2020 - All scheduled collections as normal

Dog bins

  • Due to exceptionally heavy use some dog bins are overflowing. As soon as staffing levels allow we will be catching up with collections but this will take sometime. To help with the situation -please take dog waste home, double bag it and put it in your wheeled waste bin.

Building up extra waste?

Please help our crews. Our managing waste at home page has tips to help. 

Textile collections suspended

Following Government guidance, the Salvation Army has had to shut down its textile re-use operations.

This affects our textile collections as the textiles and shoes that we collect at kerbside are normally taken by The Salvation Army for re-use.

So for the time being, we are no longer able to collect your textiles as part of your recycling collections.

If you have any textiles that you want to recycle, please keep them at home so that we are able to collect them when we resume our textile collections.

If you inadvertently put textiles in your recycling box during this period, we have asked our crews to leave them behind in your box so that they can be kept at home for future collection and re-use.

We will return to collecting your quality textiles and shoes as part of our weekly recycling collections as soon as we can and will put out messages once we are able to restore this part of our recycling service.

If your household is affected by the Coronavirus (COVID-19)

If your household is affected by the Coronavirus, any waste materials that you come in contact with need to be handled carefully before they are collected to help prevent further spread of the virus.

Please ensure you adhere to the following:

  • All contaminated items you produce, including tissues, cleaning cloths and wipes and masks, need to be put into a plastic bag. Tie the top of the bag to prevent escape of the material
  • Put the bag inside another bin liner and tie the top of the bag
  • Keep the bagged waste for a period of 72 hours in a place that cannot be accessed by other people or pets
  • Put the bag in your wheeled waste bin (or gull sack if you use one) for safe collection by our crew. The bagged waste must be contained in your wheeled bin and the bin put out in your normal collection point. Do not put the bag on the kerb-side where people could have contact with it
  • If you have an assisted collection, bag the waste as described above, and put it out in your usual assisted collection point in your wheeled bin or gull sack

The Coronavirus outbreak has resulted in significant staff shortages in our recycling and waste collection crews.

This means we have to restrict the number and type of collections we are able to make each day.

Your collections may not be made by your normal vehicle.

The materials we collect are valuable resources and we will continue to recycle and process all the materials we collect during the outbreak as we do normally.

 How we will decide what collections we can make ……

Our operations team will decide how many collections we can make on a daily basis depending on how many staff we have available to work.

  • We will give priority to food waste, refuse and dog bin collections for public hygiene reasons. We will only suspend these collections as a last resort
  • Our second priority will be to make as many dry recycling (green sack and green recycling box) and clinical waste collections as we can each day depending upon staffing levels
  • We will make as many bulky household items and green waste collections and make as many new container deliveries as staffing allows, however, these will be given a lower priority

We will continue to make collections on your normal scheduled days so you can still check your collection days on the East Devon web-site, using the East Devon App or the Alexa recycling skill as you do now.

Each day’s collections will be explained in the box above.